Wallingford, CT - February 19, 2013 - A national dialogue on passengers’ rights came to a head in 2010 after a series of incidents in which commercial air carrier travelers were stuck on planes for hours on tarmacs without access to sufficient food, water, fresh air and toilet facilities. The result was a passenger bill of rights.
However, cruise ships are not only the means of travel, but the hotel/resort as well, and the issues are more complex, including injury, assault, theft and being stranded hundreds of miles out at sea.
Cruise lines are obliged to provide reasonable care. In the
days and weeks ahead we can expect consumer advocates, lawyers, legislators and regulators to try to define “reasonable care” to a greater degree.
At the moment, consumers’ best source of information about their rights may be found in the terms and conditions of travel tickets.
This also underscores the importance of carefully reviewing travel insurance policies, not only to see what they cover, but also their exclusions.