Connecticut BBB Warns of Dangers of Counterfeit Tickets
Wallingford, CT – April 18, 2013 – With baseball season now in full swing, be sure your tickets are the real deal. Buying on the secondary market can be useful for non-season ticket holders, occasional fans, or those making a last-minute decision to head to the ball park. But how do you know if the tickets are real?
BBB asked the National Association of Ticket Brokers (NATB), a group whose members offer a 200% guarantee on tickets that don’t arrive in time for a game, concert or show. NATB says buying from one of their authorized ticket brokers is the safest way to purchase resale tickets for Major League Baseball.
BBB and NATB offer the following tips for safe ticket purchasing:
Check out the seller/broker - Look them up at bbb.org and check to see if they are a member of the NATB.
Understand the terminology - Know the difference between a ticket broker (legitimate and accredited reseller) and a ticket scalper (unregulated and unlicensed ticket seller).
Check the ticket broker’s refund policy - Only buy from a ticket reseller that provides clear details about the terms of the transaction.
Be careful how you pay - Always use a credit card so you have some recourse; never wire money.
Know what you are buying - Ask for section, row and seat number to avoid obstructed view seats or seats that do not exist.
Ask questions to make certain you get all the answers you need to feel comfortable with your ticket purchase.
If you believe you have purchased a counterfeit ticket, immediately report it to the NATB’s hotline at 1-630-510-4594.
If you have a dispute with a ticket seller, you can file a complaint at www.ct.bbb.org or by telephone at 203-269-2700, and with the NATB online.
For more tips you can trust, visit bbb.org.