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05/20/2013
Recent cases of online auto sales fraud involve bogus websites. In addition, some of the con artists are using the names and contact information of legitimate businesses for their schemes.
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07/02/2012
Every year BBB receives complaints from consumers who have been cheated or victimized by incompetent contractors or get unauthorized charges on their credit cards through door-to-door sales.
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05/03/2012
Connecticut BBB wants consumers to understand common, questionable sales tactics used in some home security system front door pitches.
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01/23/2012
Complaints to Connecticut Better Business Bureau about health and diet products lead the organization’s annual Top 10 list. Internet shopping complaints hold the second position, as it did in 2010.
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12/01/2011
The end of year is one of the most popular times to buy electronic gifts and gadgets for personal or home use, and scammers know it.
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08/01/2011
More than 660 complaints have been filed with BBB nationwide about door-to-door sellers so far this year, and indications are that number will swell beyond the 1,200 complaints in 2010.
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06/17/2010
Buyer beware. Some consumers who buy meat from door-to-door meat salesmen sometimes are not only disappointed with the products' quality when they arrive, but also claim to have gotten food poisoning.
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03/01/2003
The Federal Trade Commission (FTC) has amended the Telemarketing Sales Rule (TSR) to give consumers a choice about whether they want to receive most telemarketing calls. Consumers soon will be able to put their phone numbers on a national "do not call" registry. It will be illegal for most telemarketers or sellers to call a number listed on the registry.
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10/01/2001
When you make a major purchase, the manufacturer or seller makes an important promise to stand behind the product. It's called a warranty. Federal law requires that warranties be available for you to read before you buy even when you're shopping by catalog or on the Internet. Coverage varies, so you can compare the extent of warranty coverage just as you compare the style, price, and other characteristics of products.
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12/01/1998
It's no secret that good pricing practices are good for business. They increase customer satisfaction, increase profits and go a long way toward assuring compliance with the law.
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08/01/1998
No doubt you've purchased a product or service that you weren't happy with. Rather than accepting the situation, take action. After all, businesses want to keep you happy so you'll keep coming back. The Federal Trade Commission suggests these simple strategies for resolving a problem you may have with a product or service.
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08/01/1997
...You respond to an advertisement offering a free "trial" pair of pantyhose. To your surprise, you receive four pair with a bill.
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03/01/1997
Many new car dealers advertise unusually low interest rates and other special promotions. Ads promising high trade-in allowances and free or low-cost options may help you shop, but finding the best deal requires careful comparisons.
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05/01/1996
If you buy something at a store and later change your mind, you may not be able to return the merchandise. But if you buy an item in your home or at a location that is not the seller's permanent place of business, you may have the option. The Federal Trade Commission's (FTC's) Cooling-Off Rule gives you three days to cancel purchases of $25 or more. Under the Cooling-Off Rule, your right to cancel for a full refund extends until midnight of the third business day after the sale.
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03/01/1986
If you offer layaways, or are thinking about doing so, you may find this booklet helpful in avoiding potential misunderstandings with your customers.
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